Respect for the protection of personal data constitutes an ethical value of Groupe RENAULT in accordance with its Group personal data protection policy. Renault takes all necessary precautions to ensure that your personal data is processed securely and in compliance with regulations.
Below, you will find detailed information on the processing of your personal data in connection with the use of this website.
Your personal data is processed by Renault SAS in its capacity as data controller.
Renault SAS is located at 13/15 quai le Gallo 92100 Boulogne-Billancourt, France. The contact details for its Data Protection Officer are as follows: Renault SAS, Direction juridique – Délégué à la protection des données, 13/15 quai le Gallo 92100 Boulogne-Billancourt and dpo@renault.com.
We collect your personal data when you contact us by email or by any other means. We can also obtain additional information about you from other companies, in particular within our Group.
We use your personal data in order to:
| Purpose | Legal basis |
|---|---|
| Manage your information requests | This processing is justified by the pre-contractual relationship arising from your request |
| Manage your complaint | This processing is based on our legitimate interests (prevention of legal action) |
| Monitor our activities (reporting) | This processing is based on our legitimate interests (measuring the performance of our activity and improving our products and services) |
| Answer any questions you may have on the exercise of rights relating to your personal data (see the section on "your rights") | This processing is based on our legal obligations and involves checking your identity in particular |
Whenever we send you promotional messages or display such messages, our objective is to send you the most relevant advertisements and offers possible, tailored to your needs or that are likely to interest you. Based on your personal data (the data you provide to us directly and the data we obtain from our partners, as well as that which we collect through automated processes when you visit our websites or use our mobile applications), we develop a profile that enables us to assess and predict your personal experiences and/or interests for our products and services as accurately as possible. Knowing you better means we can offer you the most suitable products and services to serve you better.
Generally speaking, we undertake to collect only the personal data necessary for each of the purposes for which we process your data.
Accordingly, the mandatory nature of the answers is indicated in the collection form. They are justified either by their necessity to fulfil the agreement, to answer your request, or to meet legal or regulatory requirements. If you do not wish to provide mandatory data, we will be unable to process your request. The other information is intended to get to know you better, in particular to send you targeted advertisements, and is therefore optional. You are free not to provide such information.
In accordance with regulations, we undertake to keep your personal data only for as long as is necessary to fulfil the purposes.
In order to calculate the data retention periods, we rely on the following criteria in particular:
It may be necessary to archive some of your personal data in order to be able to respond to any legal claims, throughout the prescription period provided for in the applicable legislation.
It may also be necessary to share your personal data with other entities of Groupe Renault, such as Renault SAS and RCI, and with partners and service providers, in order to process all or part of your personal data, to the extent necessary to fulfil the tasks entrusted to them (for example, to host our website or mobile application, to provide services related to website operation and maintenance, or concerning the dispatch of commercial offers and to conduct surveys).
As far as possible, your data is stored in servers located in the European Economic Area (EEA). However, as some of our service providers are located in countries outside of the EEA, your personal data may be processed in those countries. Some of those countries may have different personal data regulations compared with those of the European Union. In such a case, (i) we pay particular attention to ensuring that this transfer is carried out in accordance with the applicable regulations, and (ii) we put in place safeguards ensuring an adequate level of protection of your data (in particular by using the European Commission's standard contractual clauses). Upon simple request to the address indicated in the "What are your rights" section, we can provide you with more information on such transfers (in particular the standard contractual clauses of the European Commission).
Lastly, it may be necessary to communicate your personal data to third parties in order to comply with a legal obligation, administrative decision or court ruling.
You benefit from several rights regarding the processing of your personal data:
You may also define either general or specific guidelines regarding certain types of processing, with respect to the retention, deletion and communication of your personal data in the event of death. You may change or delete these guidelines at any time. You may share these special guidelines with us by writing to the above-mentioned address.
You may exercise these rights at any time by contacting us with proof of your identity by email at dpo@renault, or by mail at the following address: Délégué à la protection des données, 13/15 quai le Gallo 92100 Boulogne-Billancourt, France.
You have the right to register free of charge on the Bloctel opt-out list, managed by the company Opposetel, to no longer receive unsolicited sales or marketing calls. However, registration on this list does not prohibit RENAULT from contacting you for marketing purposes during the term of your agreement with RENAULT, unless you have specifically exercised your right of opposition to no longer receive commercial offers from RENAULT .
Lastly, you have the right to lodge a complaint with the French data protection authority (Commission Nationale de l’Informatique et des Libertés, www.cnil.fr) regarding the processing of your personal data. We encourage you to contact us prior to any claim, so that we may attempt to resolve your problem together.
We may also collect technical information about you through automated processes when you visit one of our websites or use one of our mobile applications, in particular your IP address and your browser settings, by means of cookies.
For more information, please read our cookies policy.
We may change this information from time to time. This page is updated whenever necessary or required. We therefore recommend that you consult this policy each time you visit our website in order to review the latest version.
Version 1.1 updated on 19 November 2019.